What Customers have to say about Fine Crafts & Imports
There is nothing more grateful and encouraging than having a spontaneous and sincere good feedback
from our valued customers. If you have a particular opinion about our products and services, please feel free
to let us know through our Contact Us page. If you
agree, we might consider it for inclusion here in our testimonials page.
"Again, I am so impressed with every aspect of your company. I wanted to share my online shopping experience
with you to show how much I truly appreciate your efforts. On the same day I placed my first order with you, I
also ordered from Tres Amigos. After no contact for two full weeks, I called and was told they only had half my
order, that the other half was on back order for 12-16 weeks. When I asked them to send me what they had, they
replied, "well, okay, but I've got to charge you for shipping. Your order splits in two and no longer meets the
$25 minimum. Rather than waste anymore of my time, I cancelled the full order and placed it with you--only two
days ago! Once again, I have received high quality product in record time! Thank you for the excellent product
and service, it is truly a pleasure doing business with you!"
--Margaret Prescott. New York
"My new sink arrived yesterday
(Friday our time) and it is lovely! Thanks for your help. Very fast delivery
for such a heavy item - I was quite impressed!"
--Debra Saunus. Queensland, Australia
To Fine Crafts & Imports: "My name is Kim Dennis & I just received my order today. The framed house tiles are absolutely beautiful!
My parents & aunt will love them for Christmas! I just wanted to let you know how pleased I am with them.
Also, your customer service people are very nice & helpful. Thank you so very much!"
--Kim Dennis, Illinois
"Hi, I just wanted to let you know that the tiles arrived this afternoon and they look beautiful. There
might be a handful of chipped tiles but very few for an order of 2000 and far fewer than expected for a long
fragile journey. I really like your attaching the spare one to each box showing clearly which tiles were packed
"I am very impressed with how quick and easy you made this whole process. Livingston also handled Customs
seamlessly. Originally, I was trying to get tiles from a Canadian business called Mexican Traditions as I
thought this would expedite shipping and getting through Customs. I like the owner, Joelle, but her connection
to Mexico kept being problematic. I called to let her know when and why I switched to Fine Crafts & Imports. I
will contact her again to encourage her to order from you in the future. I certainly will whenever we have
other walls to be tiled and will recommend you if we encounter anyone else looking for Talavera."
"In any case, if I can be helpful to you by writing a positive endorsement of your tiles, price, and
service, I will be happy to do that. We are very pleased. Great job, thanks."
--Barry Waldman, Nova Scotia, Canada
"We received our Talavera Tile Mural two days sooner than we expected it. We are thrilled with the
quality and beauty of the tiles. Our Lady of Guadalupe now looks over our garden and we could not be happier
with our purchase. We have received many compliments and will continue to recommend Fine Crafts & Imports to
all of our friends."
--Michael and Rosie Reynolds, El Paso, Texas
"Just wanted to say that the ordered package had successfully arrived. It took a while to clarify the customs.
Everything is OK. I really like the items. And I have to emphasize that the box has been super shock-protected, so
nothing was broken in the transport. Really appreciated your service, which is worth recommending. Fully professional.
Thank you again. With greetings from Poland,"
--Marcin Kania, Poland
"Recently we ordered a double basin copper sink from your company. You graciously shipped it where we were having our
countertops made. We finally had our countertops and your copper sink installed last week. I absolutely love this sink!
It is so very beautiful and I could not have asked for more--your company was prompt sending it and it looked as promised
on your website. The company that installed our countertops did not bring any information on our sink, I am quite certain
you would have had enclosed care instructions; thus far we are just using plain soap and water and I want to be certain
that is all that is required in the care of it. I don't want to do anything to destroy it's beauty; if there is something
special I need to do in the care of it, please advise. Thank you so very much! Our entire family loves it!"
--Lorri Koch, Ohio
"I received my order today and I just wanted to tell you how thrilled I am with the tiles (Mexican Tile)-they are
more beautiful in person! I will definitely be ordering more in the future. They were packed perfectly!
Thanks again! Regards."
--Lea Krzan, Florida
"Thank you so much for your help and prompt delivery of our copper vessel sink.
It is exactly what we wanted, and it's getting my husband motivated to finally start our bathroom renovation project! We purchased
a house that needs a lot of updates, so we will definitely keep your company in mind for future projects."
--Kelly Basham, Ohio
"Just want to say thank you, and that I love your products. Over the last year or so I bought several
items, and they are all beautiful art pieces. And, they were shipped carefully (tile mirrors and ceramics
arrived intact). They have truly enhanced my home and have given it the Old World/classic "look" I was
looking for. I always recommend you to my friends and relatives"
--Carol Antonangeli, Massachusetts
"I would like to thank you for your professional attention to my recent order for Talavera tiles.
Both the quality of the tiles and your packaging surpassed my expectations. Not one tile arrived broken
or cracked. Your prices are more than resonable and I only wish more vendors would follow your example.
I will be sure to order again when another project calling for your beautiful tiles comes my way.
PS. My project was a wall tile design that backs a wood stove
installation. It is receiving many compliments and since many stoves are being installed in the North East
to help keep heating costs in line, hopfully more will choose talavera tiles for a heat resistant wall
installation that is also a work of art."
--Anthony Mondanaro, New York
"I have attached some pictures of the "finished" project. I totally LOVE my copper
sink. It's a dream come true after living with a white double basin for years. We chose
talavera tile for the countertops because copper is such a warm metal that we felt granite
was much too cold and would not enhance the beauty of the copper. I say "let the granite
people stay with their cold stainless steel sinks". You were such a pleasure to work with
and thank you for listening to my concerns. I was so impressed when I opened the box I
almost jumped up and down. I expected to see a shiny copper penny finish and it was already
aged, far exceeding my expectations. After all my research on the benefits of copper I am
glad I chose Fine Crafts & Imports for the purchase. Thank you again and I am already
considering my next project in the bathroom. A talavera sink? You will be hearing from me
--Brenda Garman, Ohio
"I hope you receive this message, I just want to thank you so much for your
excellent customer service and prompt delivery service for the order of this copper
sink. It was installed at our Custom Kitchen project site yesterday and it is
beautiful. The customers are very happy! Since it is rare to find outstanding
customer service these days, I wanted to let you know that it was a pleasure speaking
with you and ordering from your company. Also, the considerate call-back regarding
whether we needed a drain to go with the sink was greatly appreciated!! The customers
DID have one question regarding the care and maintenance of the antique copper sink.
There wasn't any paperwork sent with the sink. Would you be able to send me a care
sheet for the antique copper sinks we intend to sell quite a few of them and would
like to be able to direct our customers on the recommended care and maintenance."
--Jeanette Coulter, New Jersey
"My purchase arrived and the glass did not break! I am very excited with
my purchase... it's much better than I expected! Also, it was a great
pleasure to work with a company who did exactly what they said they could
do. I was very happy with the entire process and will use you again in
the future. Thank you!"
--Monica Dewey, Colorado
"Hello. I just wanted to let you know that I received my order: Wrought
Iron House number frame for four Hacienda number tiles and I just LOVE it!
The tiles are beautiful, the colors vibrant and the wrought iron frame is
outstanding. I own a brick house in the city of Philadelphia and my
friend had to use a special drill to hang the frame. As he was hanging
it, my neighbors came by and all said the tiles and frame are beautiful!
many wanted to know where I purchased the frame and tile and, of course, I
gave them your website address and telephone number. Outstanding customer
service and quality products delivered quickly and packed very safely.
Thank you very much!!!"
--Maura Sostack, Pennsylvania
"Hello! I recently ordered quite a few items from you and I wanted to let you know that everything arrived safely and I know
that it was due to your excellent packing!! I've had other items from other vendors smashed to bits over the years because people don't take
the time to do a good job. Kudos to you two; keep up the great work! I love these pieces!"
--Dini Alves, Oregon
"Oh my! I just received my order, and it is even more beautiful than I hoped. Thank you! Ordering was easy,
delivery was quick, but best of all, the service and product are spectacular!"
--Jo Ann Alvarez, Connecticut
"The vases arrived yesterday morning and I am very pleased with the product! These vases have exceeded my
expectations; the pictures on your website just don't do them proper justice.!"
--Elizabeth Crutcher, Tennessee
"I simply wnated to write and thank you for your marvelous product and, just as important, for your many
considerations. You may recall the original ceramic pot arrived broken. It was returned through FedEx. You were
so kind and, immediately upon my call, you were not even concerned about getting it back but rather the satisfaction
of your customer. The replacement is a magnificent product, and arrived as promised in time to present as a gift to
friends. Your courtesy and service in this matter is without parallel. You will have a lifelong customer and one who
will sing your praises to everyone she knows. Sincerely,"
--Lorene Ely, Arizona
"Hello, I looked at many websites before deciding to order from your site.
I was very pleased with the ease of finding what I was looking for, your
prices and look forward to receiving my order. Thank you for a nice site."
--Jeanne Lynn, Florida
"Love this vase! Thanks for your wonderful description and quick shipment.
It is sitting on my stone fireplace hearth with live sunflowers in it. It
looks incredible. I will be back to shop again!"
--Bobbie Hamilton, California
"Please let me say that doing business with you has been such a pleasure! I only wish that I found your
website sooner in our building project. Your prices are great and your selection of the more beautiful and unusual
talavera tiles is unsurpassed. Additionally, the tiles were packed with great care. I will certainly recommend your
company to others. I will also watch your website for other things that are special. As soon as our water feature is
completed, I will send you a picture. It will be beautiful and the tile that I purchased from you is certainly a lovely
--Chistine Embree, Colorado
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