Frequently Asked Questions
We are compiling a list of our customers frequently asked questions. If you have a question,
review this list first. Chances are that the answer is right here, but if it is not, do not hesitate in letting
us know about it; either by calling us toll free at: 1-800-973-4099 or
Q. My package has not arrived yet. What can I do?
A. Go to
My Orders and provide the required information. If you requested FedEx delivery, you should be able to
track it; if you requested United States Postal Service we do not have tracking information, but we do have the
shipping date and expected delivery date. However, this will be just an estimate and delays are to be expected.
Q. My package arrived and the product(s) is/are damaged. What should I do?
A. You have to notify us immediately, either by calling us at: 1-800-973-4099 or
contacting us. All of our shipments are insured and we will immediately file a
claim with the corresponding carrier. You should keep the packaging materials and the products in the box.
You do not need to return them because it will just waste your money innecessarily.
Usually, FedEx inspects the damage and allows us to proceed with the claim. Meanwhile a new product is sent to
you, or if repair is feasible, we will re-imburse the repair expenses you incurr. After the repair is made,
fax us the invoice to: 805-484-7479 and we will re-imburse you using the credit card you provided at the time
If the shipment was made through the United States Postal Service, we will send you some paperwork that you
need to fill and bring along with the packaging and broken products to your nearest postal office.
They will refund us for the damage and we will resend the broken items once we are notified by the USPS that the
paperwork was submitted.
Q. How long does it take for you to ship a product?
A. In stock products are shipped within 2 business days. If you call us and request a faster service, we might
be able to honor your request. Your call has to be before noon PST to be honored the same day. If you need an overnight
delivery, make sure to give us a call in a reasonable time frame. Potentially, you can get a product
the next day by 8:30AM to most US cities. Ground service, by far the preferred method, takes anytime from 3 to 5
days to deliver to the 48 continental states.
Q. How do I take care of my copper sink?
A. The best way to keep your hammered bathroom copper sink, kitchen sink or bathroon copper tub as good as new, is by wiping up any
water residue left after usage and keeping it as dry as possible. The best results can be achieved by appyling a food grade wax, such as beeswax
or orange wax, every month or depending on its usage as required. If you just want your sink to age and get its own greenish patina, just use it as
normal and do not apply the wax.
Ocasionally, the antique-looking copper items might get small scratches. Do not be concerned about them too much because
they heal themselves pretty quick; that is the beauty of copper.
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